Albuquerque, NM, USA
Description
+ Responds to, identifies, researches, and resolves desktop related problems.
+ Completes hardware and software installs, moves equipment, and performs upgrades and imaging of Corporate assets.
+ The Technical Support Technician II reports directly to the Supervisor, Desktop Support.
+ There are no direct reports to this position.
+ Perform routine PC system cleanup tasks when visiting a desktop for support
+ Responsible for the installation and support all company owned enterprise audio video teleconference equipment
+ Complete hardware and software installs, moves, and upgrades
+ Works with the Supervisor, Desktop Support to develop desktop support procedures and strategies.
+ Ensures the security of the company s facilities against any and all unsolicited and unauthorized access
+ Reports hardware failures to the appropriate vendors via telephone or on-line systems, follows up with vendor for status updates related to outstanding hardware repairs, and provides status update to customers.
REQUIREMENTS:-:
+ 5 years prior IT Desktop Support Technician experience Required
+ A+ Certification or able to obtain within 6 months of start date - Required
+ Agile Embraces change; adaptable and flexible; sense of urgency.
+ Innovative Uses critical thinking; Creativity; Continuous learning; Challenges the status quo.
+ Customer Focused External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality.
+ Collaborative Teamwork, Proactive knowledge sharing, Constructive Conflict;
+ Accountable See it, Own it, Solve it, Do it; Hold each other accountable.
+ Displaying Technical Expertise Keeps technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skills, knowledge, and tasks associated with job; shares technical expertise with others.
+ Deliver Results Strategic planning and execution; Makes decisions in the best interest of the Company; Knows and responds to the business climate; Manages ambiguity
+ Display Leadership Role Model; Communicates vision; possesses Emotional Maturity; Manages Risks; Resiliency; Business Acumen
+ Strong skills with Microsoft OS, application software, PC/workstation and network connections
+ Effectively prioritize when faced with several tasks of similar importance
+ Has advanced technical knowledge and displays strong analytical and problem solving abilities identifying and correcting desktop related problems.
+ Effectively communicate, including written communications, with all levels of the organization, sometimes translating highly technical material to a non-technical audience.
+ Attention to detail and time management completing projects with little supervision
+ Maintains familiarity with technologies employed by BCI and general understanding of business practices
+ Maintains a positive attitude while under pressure to co-workers, vendors and contactors
+ Familiar with software licensing in order to ensure compliance with the vendor.
+ Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service